Term & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using www.jjvanlines.com (the “Site”) or engaging J&J Vanlines, LLC (“J&J Vanlines,” “we,” “us,” or “our”). In these Terms, “you” or the “Client” means the person or business using our Site or services; “Items” means the furniture, goods, and property we deliver, handle, or store for you; and “Services” means our white-glove delivery, final-mile logistics, receiving, inspection, and storage services. By using our Site or scheduling or receiving Services, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing our Site or requesting Services from J&J Vanlines, you confirm that you are at least 18 years of age and agree to be bound by these Terms. These Terms govern both your use of our Site and any service relationship between you and J&J Vanlines. For retail, designer, and trade accounts, a separate written service agreement may also apply as described in Section 3.3.

2. Use of the Site

You agree to use this Site only for lawful purposes. You may not use our Site to:

• Violate any applicable law or regulation;
• Transmit spam, unauthorized advertising, or harmful content;
• Attempt to gain unauthorized access to our systems or data;
• Interfere with the functionality of the Site; or
• Scrape or harvest data from the Site without written permission.

3. Our Services

3.1 Scope of Services

J&J Vanlines provides white-glove delivery, final-mile logistics, and related receiving, inspection, and storage Services — including residential delivery, furniture and retail final-mile delivery, designer and trade programs, and room-of-choice placement and setup — primarily across the Southeastern United States. The specific scope, pricing, and timeline for your delivery will be confirmed in writing before we begin.

3.2 Estimates and Quotes

Estimates and quotes are based on the information available at the time and may change if conditions, access, item counts, or scope differ from what was described. We will notify you of any material change before proceeding.

3.3 Business, Retail & Trade Accounts

For furniture retailers, interior designers, and other trade or commercial clients, Services may be governed by a separate signed service, vendor, or trade agreement. Where that agreement conflicts with these Terms, the signed agreement controls for that Client.

4. Scheduling, Access & Your Responsibilities

4.1 Appointments and Delivery Windows

When you schedule through our Site or by phone, you agree to be available during the scheduled delivery window and to provide reasonable access to your home or business. We may reschedule due to weather, road conditions, equipment issues, or other circumstances beyond our control, and will notify you as soon as possible. Rescheduling and cancellation terms are set out in Section 10 and in your written quote or service agreement.

4.2 Measurements, Fit & Access

You are responsible for confirming that your Items will fit through all doorways, hallways, stairwells, elevators, and other access points at the delivery location, and for disclosing stairs, long carries, or other conditions in advance. If an Item cannot be delivered or placed because it does not fit or because access is not as described, we are not responsible for the resulting inability to complete delivery, and re-delivery, return, or storage fees may apply.

4.3 Site Readiness & Safety

By scheduling a delivery, you authorize J&J Vanlines and its delivery personnel to enter your home or business as needed to complete the delivery, placement, and any agreed setup. You agree to keep the entry path and placement area reasonably clear, safe, and accessible, and to secure pets. We may decline or pause a delivery where conditions are unsafe for our personnel or your Items.

4.4 Failed or Refused Delivery

If no authorized person is available to receive the delivery, access is denied, or an Item is refused without a valid reason, additional re-delivery, storage, or return charges may apply as set out in your written quote or service agreement.

5. Delivery, Inspection & Damage Claims

We ask you to inspect your Items at the time of delivery. This process keeps claims clear and prompt for both of us.

• At delivery: Please inspect each Item and note any visible damage, loss, or shortage on the delivery receipt or proof of delivery before our personnel leave.
• Concealed damage: Report any damage not reasonably visible at delivery within seventy-two (72) hours by contacting us at deliveries@jjvanlines.com, with photographs of the Item and its packaging.
• Inspection: We may inspect an Item, its packaging, and the delivery location before authorizing any repair, replacement, or other resolution. Please retain the Item and its packaging until the claim is resolved.
• Cooperation: Claims not reported within the timeframes above may be limited or waived, to the fullest extent permitted by law.

6. Liability for Your Items

We take responsibility for loss of or damage to your Items caused by us while they are in our care, subject to this section, our insurance coverage, and the claims process in Section 5. Where we are responsible, our resolution — at our reasonable discretion — will be to repair the Item, replace it, or reimburse its actual value, coordinated with our insurance. We are not responsible for:

• Pre-existing damage, or manufacturer defects in the Item;
• Items packed, wrapped, or prepared by you or a third party, where the loss results from that preparation;
• The inherent fragility of certain materials (for example marble, glass, stone, or pressed-wood furniture) in the absence of our negligence;
• Damage that results from placement you direct into a space you were advised may be too small or unsafe;
• Ordinary wear, or loss caused by events described in Section 17 (Force Majeure); or
• Consequential, indirect, or incidental losses, which are addressed in Section 15.

To help us handle a claim, please disclose unusually high-value or fragile Items before delivery so that appropriate protection and coverage can be arranged.

7. Receiving, Inspection & Storage

When we receive Items at our warehouse on your behalf, we inspect for visible exterior damage and note any exceptions. Storage is provided on the terms in your written agreement.

• Care: We store Items with reasonable care in a manner appropriate for furniture and household goods.
• Insurance of stored goods: Beyond our own coverage, stored Items are held at your risk. You are responsible for insuring high-value goods, or you may ask us to arrange coverage where available.
• Charges & lien: Storage and related charges are due as agreed. If charges remain unpaid, we may retain your Items until payment is made, and after thirty (30) days’ written notice we may dispose of unclaimed Items in accordance with applicable law.

8. Payment Terms

Payment for Services is due as outlined in your service agreement or invoice. Unless otherwise agreed in writing:

• A deposit may be required before we schedule or begin your delivery, as specified in your written quote or service agreement;
• Final payment is due upon completion of the delivery or Service;
• Accepted payment methods will be provided on your invoice or service agreement; and
• Invoices not paid by the due date may be subject to a late fee as set out in your service agreement.

We reserve the right to suspend or discontinue Services for accounts with overdue balances.

9. Service Standards & Satisfaction

J&J Vanlines performs its Services with the care and skill expected of a professional white-glove delivery provider. If you are not satisfied with a Service we have performed, please notify us promptly after completion. We will make reasonable efforts to address your concerns, subject to the terms of any written service agreement.

Any warranty on assembly, setup, or workmanship will be specified in your service agreement. Warranties do not cover manufacturer defects, or damage caused by misuse, neglect, or circumstances beyond our control.

10. Cancellations, Rescheduling & Refunds

Deposits are generally non-refundable unless otherwise stated in your service agreement. If J&J Vanlines is unable to perform a scheduled Service for reasons within our control, we will refund any deposit paid for that Service.

In the event of an issue with a delivery, our primary resolution will be to remedy it — through repair, replacement, or re-delivery where applicable. Monetary refunds are at the reasonable discretion of J&J Vanlines management.

11. Insurance & Credentials

J&J Vanlines maintains the licensing and insurance appropriate for its delivery, final-mile, and storage operations. A certificate of insurance is available on request for retail, designer, and trade partners.

12. Intellectual Property

All content on our Site — including text, images, graphics, and branding — is the property of J&J Vanlines and is protected by applicable copyright and trademark laws. You may not reproduce or use our content without prior written permission.

13. Privacy

Your use of this Site and our Services is governed by our Privacy Policy, which is incorporated by reference into these Terms. We collect and use your information as described there, and we are committed to never selling your personal information to third parties.

14. Disclaimer of Warranties

OUR WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED. OUR SERVICES ARE PROVIDED WITH REASONABLE CARE AND SKILL AS DESCRIBED IN THESE TERMS AND IN YOUR SERVICE AGREEMENT; EXCEPT AS EXPRESSLY STATED, WE DISCLAIM ALL OTHER WARRANTIES REGARDING THE SITE TO THE FULLEST EXTENT PERMITTED BY LAW.

15. Limitation of Liability

Loss of or damage to your Items is governed by Section 6 (Liability for Your Items) and the claims process in Section 5. For all other claims arising out of these Terms, the Site, or our Services:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, J&J VANLINES, LLC’S TOTAL LIABILITY FOR ANY SUCH CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING IT. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA.

Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

16. Indemnification

You agree to indemnify and hold harmless J&J Vanlines, its officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms, your misuse of our Site, or any damage to property or third parties caused by your actions.

17. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, accidents, road or port closures, traffic, labor disputes, utility or carrier failures, or acts of government. Where such an event occurs, we will make reasonable efforts to reschedule the affected Services.

18. Third-Party Links & Quote Tools

Our Site may link to third-party sites and tools for your convenience, including our online quote estimator. Any quote generated by an online tool is an estimate only and is not a binding quote until confirmed in writing. We are not responsible for the content or privacy practices of third-party sites.

19. Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Site with a revised effective date. Continued use of our Site or Services after changes are posted constitutes acceptance of the revised Terms.

20. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida. Any dispute shall first be subject to good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in Cape Coral, Florida under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual-property or other urgent matters.

21. Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect. These Terms, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and J&J Vanlines.

22. SMS/Text Messaging Program Terms

By providing your mobile phone number to J&J Vanlines, LLC (the “J&J Vanlines Delivery Notifications” program), you consent to receive recurring service-related text messages (SMS/MMS) regarding delivery scheduling, appointment confirmations and reminders, dispatch and route updates, and account or service notifications.

Message frequency varies based on your interactions with us. Message and data rates may apply.

You may opt out at any time by replying STOP to any message; you will receive a one-time confirmation and no further messages will be sent. For help, reply HELP or contact us at deliveries@jjvanlines.com or +1 239-944-7520.

Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchasing any goods or services. Your mobile information will not be shared with third parties for marketing purposes. See our Privacy Policy for details on how we handle your information.

23. Contact Us

For questions about these Terms or our Services, please contact us:

J&J Vanlines, LLC
Address: 4901 SW 27th Pl, Cape Coral, FL 33914, United States
Phone: +1 239-944-7520
Email: deliveries@jjvanlines.com
Website: www.jjvanlines.com