Privacy Policy

This Privacy Policy describes how J & J Vanlines of Cape Coral, Fl (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website at www.jjvanlines.com, request a service, schedule an appointment, or otherwise interact with us. By using our Site or services, you agree to the practices described in this Privacy Policy.

When you request a quote, book an appointment, or contact us, we may collect:

• Full name
• Email address
• Phone number (including mobile/cell number for appointment reminders and follow-ups)
• Physical or service address (required for in-home or on-site services)
• Details about the services you are requesting
• Preferred appointment dates and times
• Payment information (processed securely through our payment processor — we do not store full card details)
• Any additional information you choose to share with us

In connection with providing our services, we may maintain records that include:

• Service history and job notes
• Before-and-after documentation (photos or notes, where applicable)
• Communication records (emails, text messages, call notes)
• Service agreements and signed authorizations

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and referring URLs. This is collected through cookies and analytics tools.

We use the information we collect to:

• Schedule, confirm, and fulfill service appointments
• Send appointment reminders and follow-up communications
• Process payments for services rendered
• Respond to your questions and inquiries
• Contact you by phone, text message (SMS/MMS), or email based on your consent
• Send you service updates, seasonal promotions, or maintenance reminders (where consented)
• Maintain accurate service and account records
• Improve our service quality and customer experience
• Comply with applicable legal obligations

Appointment Reminders via Text (SMS/MMS): If you provide your mobile number, we may send automated appointment reminders and service updates via text message. You may opt out at any time by replying STOP. See Section 6 for full TCPA disclosure.

We do not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes. We are committed to keeping your information private and secure.

We may share your information only as follows:

• Service Subcontractors: If we use subcontractors or field technicians to deliver services, they may have access to your name, address, and service details only as necessary to perform the work.
• Scheduling and CRM Platforms: We use third-party software to manage appointments and communications. These platforms are bound by confidentiality agreements.
• Payment Processors: Your payment information is handled by a PCI-compliant payment processor. We do not store or have access to full credit card numbers.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a sale or acquisition, customer data may transfer to the successor entity, subject to the same privacy protections.

Our website uses cookies to improve your browsing experience, analyze traffic, and support marketing efforts. Types of cookies we use include essential, analytics, and marketing cookies. You may manage your cookie preferences via the banner displayed on your first visit, or through your browser settings.

We do not use cookies to sell your information to third parties.

Our website may contain links to third-party sites (such as review platforms or scheduling tools). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

By submitting your mobile phone number through any form on our website and checking the consent checkbox, you expressly consent to receive autodialed and/or pre-recorded calls and text messages (SMS/MMS) from [COMPANY NAME] at the number provided. Consent is not required as a condition of purchasing any service.

• Messages may include appointment confirmations, reminders, service follow-ups, and promotional offers.
• Message frequency varies based on your interactions with us.
• Message and data rates may apply.
• To opt out, reply STOP to any message we send.
• For assistance, reply HELP or contact us at [CONTACT EMAIL] or [PHONE NUMBER].
• Carriers are not liable for delayed or undelivered messages.

Payments for services are processed through a secure, PCI DSS-compliant payment processor. We do not retain full credit card numbers, CVV codes, or bank account numbers on our systems. Payment records may be retained for accounting, tax, and dispute resolution purposes.

We retain customer and service records for as long as necessary to deliver services, comply with legal and accounting requirements, and resolve any disputes. Marketing preferences and consent records are retained until you opt out or request deletion.

You may have the following rights depending on your location:

• Access or request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• California residents may have additional rights under the CCPA

To exercise these rights, contact us at the information below.

Our services and website are not directed to children under 13. We do not knowingly collect personal information from minors.

We use industry-standard security measures to protect your personal and payment information. This includes encrypted communications, secure storage, and access controls. However, no system is completely impenetrable, and we cannot guarantee absolute security.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our Site or services after changes are posted indicates your acceptance of the revised policy.

J & J Vanlines of Cape Coral, Fl

Address: 4901 SW 27th Pl, Cape Coral, FL 33914, United States

Phone: +1 239-944-7520

Email: [email protected]

Website: www.jjvanlines.com